Performance aligned technology sourcing services
We collaborate with customers business, technology, and procurement organisations to ensure strategic sourcing is used as a key lever to improve business and technology performance KPI’s. We do this by working across the value chain with end-to-end critical business process flow view that helps to assess, validate requirements, and evaluate against relevant sustainable, measurable business benefit parameters. We engage early during business design thinking and budgeting phase to ensure an intelligent NextGen outcome led sourcing process is followed with blended business, technology, commercial and legal expertise of consultants to ensures selection of right technology solution and services at lower cost with higher productivity, better resilience, and higher performance without extra technical, financial, commercial, or legal debt, deviation, or risk.
We ensure all strategic sourcing related requirement, inputs, key tasks, processes, quality of deliverables, risks, commercials, and legal aspects are verified and measured against industry benchmarks and relevant life cycle cost and business benefit realisation (RoI) parameters to ensure risk, service assurance, performance and reward are balanced across buyer and supplier.
Our PoV: We know business models. operating models and technology landscape have undergone significant changes with the advent of innovative and disruptive technologies, but procurement methods, functions & KPI’s have remained unchanged over a very long time, it still pivots around adequacy and sufficiency theories, input-based commercials, default minimal output, and risk averseness…. rather than engineered for maximum technology output led business performance, business outcome. We work with customer business and procurement teams to translate requirements to an engineered systems procurement design and intelligent risk, performance and reward based contract that can track and trace each component against goals and measurable business outcomes, optimise life cycle cost and NPV, minimise management overhead, redundancies, scope creeps and deviations, deliver continuous efficiency and productivity, manage risk and dependencies, improve reusability, multi-vendor interoperability and reliability, SLA improvements etc.
Current market volatility and uncertainties coupled with technology complexity and contractual ambiguity contributing to communication gap between the buyer and seller leading to unfinished transactions, information asymmetry, multi-vendor governance issues and failure of benefit realisation. Existing procurement approach, practice and experience may not be sufficient as it would require natural ability that comes from diversified tech and cross industry engagement knowledge to create intelligent fit for purpose procurement design and commercial contracts to meet business outcomes with a higher degree of certainty.
We have seen many organisations failed to rein in unnecessary, wasteful spending dealing with unmeasured perceived benefit and virtual risk symptoms by pulling out the cheque book and doing it time after time. Value for money procurement approach seldom focus on relevant measurements and benchmarking hence balance of trade, mutual win-win equilibrium invariably skewed in favour of seller /supplier, further as conscious bias & relationship buying handouts, no risk and safe first decision takes centre stage. Further fictitious alternative value adds components get added with continuous contract variability and deviations across scope, timeline & performance that create continuous value leakage.
It’s a common practice that customers follow iceberg buying model where ~ 20% is visible and measurable, further many of them don’t have proper resource (people, process, tools, RQM, hardware, software, XaaS…etc.) requirement & utilisation efficiency measurement model in place and invariably end up with many underused tech assets in terms of product licenses, tech portfolio, redundant/duplicate functions, systems and tools, governance, risk, quality and compliance overheads, siloed and compartmentalised human resources and end up paying for more than what’s is actually required or consumed.
From our personal experience of procurement contacts >$ 5 billion in last 10 years we have seen many commercially opaque contracts are skewed largely in favour of the supplier. A business outcome aligned intelligent procurement model and innovative commercial contract will help customers to drive a collaborative, value for money and win-win partnership arrangement.
